Frequently Asked Question
1. What are your tumblers made of?
Our tumblers are made from high-quality, food-grade stainless steel with double-wall vacuum insulation to keep your drinks hot or cold for hours. They’re BPA-free, durable, and eco-friendly.
2. Are your tumblers leak-proof?
Yes! All our tumblers come with a spill-proof lid and straw system. They're designed for travel and daily use — perfect for the car, gym, or office.
3. Do you offer international shipping?
Yes, we ship worldwide! Delivery times and rates vary depending on your location. Please visit our Shipping Policy for details.
4. How long will it take to receive my order?
Orders are processed in 1–3 business days. Standard U.S. shipping typically takes 3–7 business days. International orders may take 7–20 business days depending on location.
5. Can I return or exchange my tumbler?
Yes! If you're not 100% satisfied, you can return unused items within 30 days of delivery. See our Return Policy for full details.
6. How do I clean my tumbler?
Hand washing is recommended to preserve the vacuum insulation and color. While many parts are dishwasher-safe, lids and straws last longer when cleaned gently.
7. Can I gift wrap my order?
Yes, we offer gift packaging during checkout. Perfect for birthdays, Valentine’s Day, or special occasions!
8. Who can I contact for help?
You can reach us anytime at [your support email] or through our Contact Us page. We typically respond within 24 hours.